Enforce the move-out rules

Q: What are the tenant's responsibilities for cleaning after moving out? Is it acceptable for them to leave trash and unwanted household goods behind? As a landlord, what legal rights do I have to enforce the proper cleaning of my property?

A: This is a very important question and a concern of all landlords. This is also one area where, with some advance notice and preparation, you can have a positive impact on your experience as a landlord.

No, it is not acceptable for your tenant to leave the rental unit full of trash and unwanted household items, and that is the simple answer to your question. But it is my opinion and experience that you can take steps to make this a more likely scenario than you might think.

I know there are some unethical landlords who actually want their tenants to leave the rental unit in less-than-perfect condition. They don't mind because they can then charge the tenant excessive fees for basic cleaning and simple repairs.

Some sneaky landlords will even upgrade the rental unit and improperly charge the tenant for work. I have heard of landlords who brag that they "never have returned a security deposit." This is wrong, and luckily those landlords are very few in number, but they make a bad name for all landlords.

So now that I have disparaged those few bad landlords, let me compliment you again for wanting to know how you can actually make minimal or even no deductions from the tenant's security deposit.

It starts at the time the tenant first visits your rental property as a prospect, and is reinforced at the time of move-in, by explaining your policies and procedures for handling the disposition of the security deposit. You also need to let them know your expectations about cleaning and repairs upon move-out.

It is the law of most states that your tenants need to return the rental unit in the same or better condition than when they moved in, except for normal wear and tear. Also, the cleanliness of the rental unit is not usually subject to wear-and-tear allowances so that means that if the tenant brought in any dirt during the tenancy then they must remove it before they vacate.

I think it is also very important to let your tenants know you are in the business of providing them with a clean and well-maintained rental unit at the time they move in. Of course, it is their responsibility, not yours, to keep the rental unit clean during the tenancy. But you retain responsibility for proper maintenance and repairs.

You should encourage them to contact you via phone or e-mail immediately, as you want to be made aware if there are any problems or concerns while they live there. Tell them that you will be glad to promptly investigate any items needing repair or replacement. You may be able to fix a problem when it is small and less expensive to address.

But you are also communicating to your new tenant that you want the rental unit to be in great condition during their tenancy and upon move-out. This lets your tenant know that you care about the condition of your property and could even be beneficial to discourage prospective tenants who know they aren't likely to keep the unit in good order.

Q: I've lived on the second floor of a multiunit apartment complex for 11 years. I have a new neighbor who just moved and who frequently smokes cigarettes right in front of my apartment on the common-area porch. His cigarette smoke comes through my windows and bothers me.

I work out and try to stay healthy, and I have a major aversion to secondhand smoke. I have asked him not to smoke in front of my apartment. If he continues to do so, do I have a valid complaint to approach my landlord?

A: Yes. I suggest you contact your landlord with a cordial written note or e-mail just like the one you sent to me. Check with your landlord on smoking restrictions for tenants. There are state laws that allow landlords to restrict smoking in common areas and even within individual rental units.

Playing music or even listening to television at very high volume is something that can disturb other tenants, and landlords and/or law enforcement can respond and seek a resolution to that behavior, too.

Smoking certainly is regulated in many areas of our day-to-day life: on airplanes, in restaurants and in many public places. The restriction on smoking in the common areas of apartment communities is becoming quite popular in many parts of the country, too. And many communities are offering smoke-free rental units and common areas.

If your landlord is unwilling to take your side in this matter, and you unfortunately have to relocate after 11 years, then I suggest you check online, as there are many apartment communities that will offer smoke-free apartments.

One of the first in the country is the "Smokefree Apartment House Registry" in the Los Angeles area, run by Esther Schiller. See her website at www.smokefreeapartments.org for links to other registries throughout the country.

By Robert Griswold
Inman News™

In a landmark study examining the home buying and selling preferences of consumers in the Mid-Atlantic region, 95% reported that working with a real estate professional is just as important, if not more important, than it was just a few years ago. The survey results were released in a new research paper entitled Keepin’ it Real, by MRIS, the area’s Multiple Listing Service (MLS) and a leading developer of real estate information technology.

According to the report, which can be found on www.MRIS.com, today’s consumers recognize this is not the time to complete a real estate transaction on their own, and are placing a stronger emphasis on the agent’s professional skills. As such, trustworthiness was ranked as the most critical factor in choosing an agent, followed by experience, willingness to look out for a client’s interest, expertise in negotiating contracts, responsiveness, familiarity with contracts and knowledge of the local community. These requirements are evidence that consumers are seeking more than simple guidance, they are looking for an expert they can trust to execute a step-by-step process throughout the entire transaction.

“In today’s housing market especially, this is no time to go it alone,” noted John L. Heithaus, Chief Marketing Officer of MRIS. “With 95% of all buyers and sellers reporting that working with a professional real estate agent or broker is important, it is evident that consumers understand how vital they are to the process. A real estate professional has the industry knowledge, networking ability and expert guidance on home buying and selling to deliver top notch customer service and advice, and provide a successful experience for consumers.”

Additionally, the Keepin’ it Real report reveals that 68% of buyers and sellers rated their agent with a six or seven, on a 7-point satisfaction scale. This high level of consumer confidence reinforces the credibility of the real estate professionals in the Mid-Atlantic area. Nearly half of the consumers surveyed, or 48%, found their agent by way of referral. Moreover, 80% of consumers stated that they would recommend their agent to a friend or family member, especially those that purchased or sold a home in the past twelve months.

Whereas in years past, the agent was the first step in the home buying or selling process, today, Internet-savvy consumers can gather information and educate themselves, long before contacting an agent. The Internet empowers consumers to search for homes and neighborhood information, compare pricing and explore financing options on their own. Yet, despite all of the tools and resources available, when it comes time to actually buy or sell a home, there is nothing more valuable than the industry knowledge, expertise and guidance a real estate professional brings to the table.

The Keepin’ it Real research paper is confirmation that today, more than ever, a real estate professional is an invaluable resource in the home buying and selling process.

For more information, visit www.mris.com.